Monday, 12 November 2012

That will take two weeks

Sometimes you just feel like shuffling up to a sturdy, well constructed, brick wall and smashing your head against it.  Customer service in this country has well and truly gone down the toilet, and the lunatics are running the asylum.  If I did my job the way many I have dealt with lately do, planes would be falling out the sky, and I would have to explain over tea and biccies with the boss my abject failures, and to my wife our new found poverty.

I will back up my stance with a few examples.  Moving house we needed to change Internet providers.  Our national telco was the go, but after ten hours of phone calls, they decided they did not have the infrastructure to provide us with broadband.  They could however give us wireless at twice the price for a fifth of the data.  We asked another provider who after one call had hooked us up with broadband, using the national telcos infrastructure.

Then there was car insurance.  Having bought a new car I phoned my insurer, only to find them closed on a Friday, apparently staff training.  In fact it was not training but the staff Xmas party.  Having been closed all day I held for an hour on the phone as they had not thought to put on enough staff to cover the extra calls.  When I was told somebody would phone me back I cancelled my account there and then.

Finally, my current leading frustration, house building.  We seem to have been going for decades on this project, though only a year.  I look physically older every time I talk to our builders and we haven't even gone to council for permission yet.  Every time I ask a question there is a two week delay in receiving the changes.  A month after signing a contract, we still have not heard how much eight extra power points will cost (not hard to do 8xcost per PowerPoint).  We need a bush fire report, yet after asking a dozen times, a month after contract signing it has only now been ordered.  If this blog suddenly ends, it's because I have gone loco and either attacked a builder or started building myself.

All I ask is that people take some pride and do there job properly, and in a timely manner.

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